SHIPPING & RETURNS
Shipping Policy
We are pleased to offer worldwide shipping. Shipping rates are variable and contingent upon your order; please proceed to checkout and enter your shipping address for an accurate quote.
​
Processing Time: Orders are typically processed within 2-4 business days. During promotional or sale periods, kindly allow our team 5-8 business days to process your order.
​
Shipping Methods: Orders will be dispatched via your selected shipping method at checkout.Shipping fees as well as taxes will be added at the end of your checkout.​ Tracking numbers will be sent to the email address provided with purchase. Processing on orders take approximately 2-3 business days.
​
International Orders: Please be aware that international orders may incur additional duties, taxes, or VAT charges upon delivery, depending on the regulations of your country.
Delivery Time: Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.
​
Eleven14 & Co is not responsible for ANY lost items. If you check your tracking number and the package says delivered, but you have not received it. You will have to take this up with United States Postal Service.
Return & Exchange Policy
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
If you have any concern with your items, please contact us at eleven14co@gmail.com to open up a conversation on how we may address your concern. We are always happy to help! Your 100% satisfaction is what we strive for.
​
Returns: Items must be returned in their natural state. Refunds will be put back on whichever form of payment was used. Shipping charges are NON-REFUNDABLE.
​
You may request a refund within 48 hours of your purchase. After that time frame you will be issued a store credit.
​